At Novapro Sports, we want to ensure that your online shopping experience is enjoyable in terms of product range, price, and delivery.
WHY BUY FROM US?
Stocks located in Australian warehouse. This means as soon as you place your order, your order is despatched locally with local couriers. You get your products in approx 2-6 working days only! - no more having to wait for 2-4 weeks or more for for overseas online items.
*For orders above AU$170. That’s practically almost every ultralight tent on our website! We do need a threshold otherwise we do get customers ordering a $10 item and we pay more than $20 shipping and that would make us go out of business tomorrow!
Supporting Local Economy
Our company is based in Australia. This means your parcel is serviced by locals - which provides employment locally. From the person who unload your goods to the warehouse manager, pick-packer, order processor - everyone is based in Australia. We also pay import taxes for you when your goods enter Australia and we pay GST to the ATO - which channels the funds back into the Australia Economy and Australian Treasury.
We take care of your manufacturing defects keeping your convenience in mind. This means if you have a problem, just send us an email or contact us and we’ll try to resolve it with you asap. No more dealing with difficult suppliers / sellers, long waiting times, getting bounced around with customer services, time differences and the worse - at the end of the line - a customer officer who can’t even understand what you are saying.
We Value Transparency
We believe information is to be shared, and we love communicating with our customers - that is how we improve. No companies are perfect, but it is us being transparent and listening that helps us grow into a better company for our customers.
No Risk of Customs Delay or Problems
It is too common for items purchased overseas to experience delays up to an extra week crossing the border into Australia. Customs will usually need to check on camping gear for any applicable import duties and most of the time, they may also be afraid that any of these are used camping items which may bring in foreign soil and unwanted microorganisms from overseas - thus we notice there is usually some delay at customs for individually shipped camping parcels from overseas.
We have already taken care of this for you by going through all the importing hassle for you - and assuring customs that these are brand new and unused tents - so that your purchase is hassle and worry free - and of course, can get to you super fast!