Shipping & Delivery

At Novapro Sports, we want to ensure that your online shopping experience is enjoyable in terms of product range, price, and delivery. We have partnered with the best shipping companies in Australia to ensure that your product reaches you on time and in the best conditions.

The following are the key terms and conditions with regards to our shipping/delivery policy:

 

Free Standard Shipping Within Australia (Orders of A$170 or More)

  • Free standard shipping within Australia on orders of A$170 or more.
  • Offer valid on all Novapro Sports products.
  • Offer valid only on orders placed at novaprosports.com.au.
  • Offer not valid on return shipments.
  • Offer is limited to stock on hand and backordered items, is non-transferable and is not redeemable for cash.
  • Offer limited to standard shipping to Australia addresses only (including PO boxes).

 

  • Domestic Orders (Australia)

 

Shipping Type

Shipping Rates

Standard Shipping

A$9.99 flat rate, inclusive GST for orders below A$170.00.

Express Shipping

A$28.99 flat rate, inclusive GST for all orders.



Delivery Timeframe:
Please allow 1-2 warehouse processing days prior despatch. Order before 1pm for same day despatch.

The following are estimated transit times after despatch from warehouse. Please note there are only estimated general guidelines. It is not a guaranteed timeframe.

 

Shipping Type

State

Transit Time

Standard Shipping

Victoria

1-2 working days

New South Wales

2-3 working days

South Australia

2-3 working days

Queensland

3-4 working days

Western Australia

4-6 working days

Northern Territory

7-10 working days

Tasmania

7-10 working days

Express Shipping

All

1-3 workings days*

*Important Note: Express Shipping is only applicable if your postcode falls within Australia Post's Express Network. Please check your postcode in Australia Post's Express Network Page

  • International Orders (Outside Australia)

All international parcels will be shipped using Australia Post or DHL. 

Shipping Type

Shipping Rates

Transit Time

Standard Shipping

1. The weight of your parcel;

2. The dimensions of your parcel;

3. Your shipping address.

1-2 weeks delivery

Express Shipping

N/A

 

We may accommodate international rush orders, please contact us prior to ordering & provide the following information: Item, Quantity, Date, and Location.

*Important Note: Please note that overseas customers may have to pay GST / VAT / Customs Duties or Taxes depending on your country's rule for ordering items online.

 

  • Self Pick-Up (Victoria) - *This option is temporarily unavailable*

You can opt to pick-up your items at our Victoria Warehouse in Campbellfield, 3061. You will be contacted via email informing you of the time your parcel will be made ready and be given the store address. This could range within 1-2 working days. If you require urgent pick-ups, please contact us via Live Chat, Email or Phone prior to coming to our warehouse to ensure that your item is in stock and ready for pick up.

Days

Operation Hours

Monday

10.00am – 03.00pm (AEST)

Tuesday

10.00am – 03.00pm (AEST)

Wednesday

10.00am – 03.00pm (AEST)

Thursday

10.00am – 01.00pm (AEST)

Friday

10.00am – 01.00pm (AEST)

 

Other Notes

  • Novapro Sports ships mostly with Australia Post's premium eParcel delivery service with tracking all the way to your shipping address. We accept PO boxes. We also use other various couriers of despatch decides that it is more suitable and faster for your location.
  • In case, your shipping location is classified as remote location by our shipping partners, there would be an additional charge for your products, the same will be communicated to you upon order placing.
  • Our default delivery / shipping instruction is given as "Signatory Required" upon delivery, which means that if your address is not attended when your parcel is shipped to you, your item will be resent back to the courier's depot or an Australia Post office for collection depending on the carrier company used.
  • First re-deliveries are free, and any extra charges incurred such as for 2nd re-deliveries will not be borne by Novapro Sports. Thus, you should ensure that your address provided is attended during working hours to avoid re-delivery arrangements.
  • If you would like the item to be left under "Authority to Leave" at a safe place at your home unattended, please note this in the comment box upon checkout and that will be arranged for you. For authority to leave parcels, Novapro Sports will not be responsible for any lost parcels.
  • Our obligation for delivery ends as soon as the item is collected by our couriers. You will be given a tracking ID to track and manage your order thereafter. We are not responsible for correspondence between receiver and carrier companies after that, nor delays in deliveries caused by carrier companies.
  • Our Estimated Time of Delivery (ETA) are those provided by our courier companies and are not a guarantee of delivery times.
  • If you have a query that is not covered here, please write to us at customercare@novaprosports.com.au or call our customer care helpline, (+61) 3 9811 7078.

 

Top