Novapro Sports Promises


  • One Year Warranty

At Novapro Sports, all our tents and wetsuits come with a 1 year manufacturer defect warranty. We want you to have a peace of mind using our products. In the event where there is any problem with your product due to manufacturing defects, please email us with your purchase invoice and send pictures of the defect, and we will arrange for an exchange of a new item for you. If we no longer stock the existing product, we will offer you the newer model or a similar model with your approval.

Please note that the one year warranty will cover only tents and wetsuits. For tents, the pegs, poles and ropes (that come with the tents) are not covered. We also do not cover wind damage. For wetsuits, the zippers, lining, and elastic strings used from wear and tear or rough handling are not covered

Novapro Sports' warranty doesn’t cover damage caused by natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, exhausted zippers), or defects caused by accident, animal attack, misuse, or improper care.

It is our goal to make this process easy to provide you a hassle free and enjoyable shopping experience with us.

 

  • 100% Satisfaction Guaranteed

All sales from Novapro Sports are guaranteed to give 100% satisfaction. We stand behind everything we sell and we always appreciate your investment into a Novapro Sports product. That is why we warrant to the original purchasers against manufacturing defects in materials and workmanship for one year of purchase.

 

  • 30-Day Returns

Also, we offer a 30-day, full money back guarantee (T&C applied, read Returns Policy  for more info) when you decide to make that purchase. All exchanges, returns & cancellations must be in its original condition and packaging within 30 days of receipt of the product. Postages are non-refundable.

Please note that it is the customer's responsibility to check the goods upon arrival and notify us if there is a problem, as we strictly do not refund, replace or exchange after 30 days. All returns or exchanges must be communicated to us via email before sending any products back to us. Any product returns that are done prior to communicating with us will not be entertained. 

 

 

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